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Patient Resources

Frequently Asked Questions (FAQs)

To view all FAQs, click on the hamburger menu (3-line icon).

COVID-19 FAQs

Find answers to your COVID-19 questions

Urgent & Emergency Care FAQs

What should I do if I have a non-life-threatening health issue?
What should I do if I have a life-threatening health issue?
What should I do if I’m still unsure if I need urgent care?
Does Tinker AFB provide emergency care services?
Does Tinker AFB provide urgent care services?

Referral Management Center (RMC) FAQs

Can you tell me if my prescription is ready?
I was told to call in three days to make an appointment for my referral; can you help?
What is the status of my referral?
Humana told me to call to change my referral; can you help?
No one has called about my referral and I haven’t received it in the mail; can you help?

Women’s Health Clinic FAQs

Does Tinker AFB have a Women's Health Clinic?
Do you provide obstetric services at the Women’s Health Clinic?
Can I be seen at the Women’s Health Clinic if I think I am having a miscarriage?

Optometry Clinic FAQs

Does Optometry see active duty dependents or retirees?
When do I book an eye exam?
How do I check on my glasses order?
How do I order more glasses or gas mask inserts without coming into the clinic?
How do I get contacts?
How do I get corrective eye surgery (LASIK or PRK)? (Military only)

Mental Health FAQs

What are some Mental Health resources?
What confidentiality can I expect if I want to talk to a counselor?
What happens if your office is closed and I want to be seen for an emergency?
Will seeing Mental Health impact my career?
Will seeing Mental Health affect my ability to deploy, go TDY, or PCS?

Alcohol Drug Abuse Prevention and Treatment (ADAPT) FAQs

How will an ADAPT referral or treatment affect my career?
Are military members allowed to use medical marijuana?
What is the difference between a DUI and a DWI?
Does ADAPT handle tobacco cessation?
How do I determine what equals one drink?

Family Advocacy Program (FAP) FAQs

Are your services available to civilians, contractors, and dependents?
Do you do marriage counseling?
Are your services free?
Do you provide referrals to be seen off base?
Can you see ANG members?
Can you see dependent daughters in New Parent Support Program (NPSP)?
How long is my family eligible for NPSP?
How far from the base can you come for a home visit?

Family Health Clinics FAQs

It's after the 72nd MDG’s duty hours and I have a medical concern; what can I do?
I'm an active duty service member who's had an acute medical issue for greater than 72 hours; what are my options?
As an active duty member, when do I need a referral for off-base care?
How can I facilitate communication between my primary care provider and my off-base provider?
I have been unable to schedule an appointment with my off-base specialist, what can I do?
There is an issue with my off-base specialty care bills, who do I talk to?
My off-base provider is recommending recovery time after my upcoming surgery; what do I need to do in order to get leave approved?
The ER, urgent care, or specialist off-base recommended to stay home for a certain amount of time, do I need to do anything else?
I have questions about medical clearance for a PCS or retraining package, where do I start that process?
I am not able to see my profile, HELP
What is the process to get medication from the 72nd MDG Pharmacy?
What is the process to have my prescription sent to an off-base pharmacy?
What is the best way to communicate with my medical team?
Which services fall under the Family Health Clinics?

Pharmacy FAQs

Important Notice!
Why can’t I go inside?
What if my medications are too bulky to fit in the drive-thru?
Why am I being directed to a parking spot?
Why aren’t my medications ready? My provider called them in.
How can I decrease my wait time at the pharmacy?

TRICARE FAQs

Military Health System FAQs

Don’t forget to keep your family’s information up to date in DEERS!