The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

During this partial government shutdown, the 4th Medical Group remains open and continues to honor scheduled medical and dental appointments. Our patient appointing service is open and we're still taking requests for appointments. We're doing our best to minimize impact on our beneficiaries and their health care. The clinic’s primary care, specialty care, and ancillary services (pharmacy, laboratory, radiology) remain operational. As always, safe, and high-quality health care remain our priority. Please call 919-722-1802 to schedule or cancel appointments. For questions about TRICARE during the shutdown, please visit www.tricare.mil/shutdown.

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help patients who have medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help patients with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on one’s credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects feedback on services at this facility.

Contact Us

Phone

Patient Relations/Advocate
405-582-6201

BCAC/DCAO
405-582-6339

Hours

Patient Relations/Advocate
Monday - Friday
7 a.m. - 4 p.m.

BCAC/DCAO
Monday - Friday
7 a.m. - 4 p.m.

Location

Patient Relations/Advocate
Room GJ01A (Basement, down the front stairs, turn right, end of hallway)

BCAC/DCAO
Room 1A24 (Check in at Q-Flow kiosk, main lobby)
 
Don’t forget to keep your family’s information up to date in DEERS!