Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Appointments & Referrals

Active duty service members need a referral for any care their primary care manager does not provide, such as urgent, preventive, mental health, and specialty care. All other beneficiaries will also need referrals for these types of visits, except for urgent care and outpatient mental health.

To request an appointment to discuss referral options, log on to the MHS GENESIS Patient Portal.

You need a referral for any care your primary care manager does not provide, such as urgent, preventive, mental health, and specialty care. Find out more about how to obtain the necessary referral and authorizations. Visit https://tricare.mil/GettingCare/ReferralsPreAuth for more information.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Contact Us

Phone

405-734-APPT (405-734-2778)

Don’t forget to keep your family’s information up to date in DEERS!