Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Location: 72nd Medical Group, 7050 Air Depot Blvd., Building 1094, Tinker Air Force Base, Oklahoma 73145-8102

Hours:

  • Monday - Friday, 7 a.m. - 4 p.m.
  • Closed for training every Wednesday, 7 - 9:15 a.m. 

Telephone:

  • Appointment Line: 405-734-2778
  • Patient Advocate: 405-582-6201

Contact the Patient Advocate

The 72nd Medical Group encourages patients to exercise their rights and to express opinions concerning their medical care. We always appreciate positive comments about our staff and services. Your comments are valued and aid in maintaining an effective working relationship with you, our valued beneficiaries.

Should you have any questions or concerns about your healthcare, you can complete a customer comment card located throughout the facility, we encourage you to speak with a section advocate first, and if you are unable to resolve your concerns, please contact the Patient Advocate Manager.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Public Affairs 

Email: dha.ncr.dha-cof-staff.mbx.dhn-continental-pao@health.mil 

    Don’t forget to keep your family’s information up to date in DEERS!